Frequently Asked Questions
Shown below are the most common questions we receive from our customers. If you can’t find an answer to your question, feel free to contact us.
For our business customers that need to purchase parts from us in large quantities on either a one-time or recurring basis we offer firm quoted prices and delivery dates as part of our specialized quotation process. You can obtain significant savings for high volume or recurring orders by requesting a quotation. We can schedule delivery dates up to 18 months out and guarantee that the parts will be delivered on time.
For business customers we welcome you to apply for Net 30 day credit terms with us. Trade accounts are generally set up at the same time as you first request a quote on a part from us, and are useful when orders are on a recurring basis or of a certain minimum amount. We need to see evidence that you are a legitimate, established business that has been in existence for at least 5 years before extending credit. Contact us for more information.
Our CAGE Code is 8BVA0.
Our D-U-N-S number is 012113139.
Yes. You can notify us about this requirement by making a note on your order form or by sending us an email.
Custom Assemblies & Specialty Components
We can manufacture completed adapter assemblies with your customer-specified components. We can work with either customer-supplied (consignment) parts, or with components sourced from within our supply network. If there is a part that you are having difficulty finding, there is a good chance we can find it. There is no minimum order quantity, but for larger quantities we use automated assembly methods. The first step is requesting a quotation. Contact us today.
One of our core business lines is the design and manufacture of custom electronic components for customers in a variety of industries, including defense and aerospace. In order for us to provide a quotation on your requirements, we will need a schematic and bill of materials. It is usually a several step process where we do the initial layout in printed circuit board design software, and then provide a firm price quote and lead time. To get started on your project, contact us today.
For orders placed on this website we accept Visa, MasterCard, Discover and American Express credit cards and PayPal at checkout. If you are unable to use any of the aforementioned methods, we can also accept checks or money orders drawn on U.S. banks and direct bank wire transfers. Contact us if you need to use an alternative payment method.
You can place an order by phone during regular business hours of 9 a.m. to 5 p.m. Mountain Time, Monday-Friday. You can also place an order via email if you send us a list of the parts you want to buy. We will send you an invoice from our credit card processor by email.
For general merchandise for sale on this website, you can return or exchange unused items within 30 days of delivery provided that they have not been installed, used, damaged, modified, or tested and are suitable for resale. Any bare ICs originally in cut tape must be in tape to be acceptable for return. Specialty or final sale items will be marked NC/NR (non-cancellable and non-returnable) on quote forms or product pages and are ineligible for refund or exchange. Shipping fees are non-refundable. Contact us for an RMA number and further instructions before initiating a return or exchange. Restocking fees may apply.
You should receive a confirmation email immediately after placing an order and again when your order ships. If you didn’t receive any of these emails, first check your email account’s spam folder. On occasion customers with AOL or Yahoo email accounts have reported not being able to receive automated order emails from us. Feel free to contact us about any problems or about the status of your order.
When placing an order on this website, you can choose from USPS, UPS, or FedEx at checkout for domestic orders, or Global Post, UPS, or FedEx for international orders outside the USA. Global Post offers 6 to 10 day delivery and is the most affordable option for international orders. For purchase orders submitted to us, we can ship collect on your UPS, FedEx, or DHL account at no additional charge as long as we have your account number. We can also prepay shipping and add it to your final invoice.
Yes. You can select from the USPS delivery options at checkout.
Yes. The cheapest option for international orders is Global Post Standard, which takes 6 to 10 days to reach international destinations. Global Post is a service of Stamps.com that uses a combination of postal and private delivery services to reach international locations.
We can ship our products to almost any country in the world with a few notable exceptions. We cannot accept orders from Cuba, Iran, North Korea, Somalia, Sudan or Syria. At this time (2023) we are also unable to ship to Russia, Ukraine or Belarus due to sanctions. However, we can ship to freight forwarding addresses located in the U.S. if you are from one of these countries.
If we receive your order by 10 a.m. local time (Mountain Time Zone, UTC-7:00) we can probably ship your order out that day by UPS Next Day Air or FedEx Overnight. For urgent international orders, we can ship via UPS Worldwide Saver, FedEx International Priority, or DHL for delivery in 1-3 days to most locations around the world. Of course, for orders large in quantity or that involve specialized assembly we advise you to plan ahead. We can’t always satisfy urgent requests for next day delivery in those situations.
Domestic orders over $100 qualify for free shipping via USPS Priority Mail or another option of our choice. International orders over $100 qualify for free shipping via GlobalPost Standard (6 to 10 day delivery).
We must abide by customs regulations and mark shipments as merchandise with an accurate value. You are responsible for all of the fees and duties involved in accepting shipments in your country from the U.S. If you refuse to pay the import charges to accept a shipment from us, you agree to forfeit any payments and refund credits you have made for such items. We do not have any control over the policies of foreign governments or the ability to prepay customs charges.