FAQ

FREQUENTLY ASKED QUESTIONS

  • 1. When will my order ship?
    Most orders submitted on the website will ship within 1 business day (Monday-Friday, excluding major U.S. holidays). Occasionally we may experience higher than normal order volume, and this period may be extended. We generally process orders as they are submitted, but if an order specifies a time-sensitive shipping method (e.g. overnight shipping), we will make an effort to prioritize these orders to ship as soon as possible. Please be aware that the U.S. Postal Service has several designated holidays throughout the year during which mail is not collected. Orders that specify U.S. Mail shipping and which are placed immediately prior to or during one of these holidays will require an additional day before being deposited in the mail. Likewise, shipments by private couriers will also be delayed by any major holidays on which they do not collect parcels.

  • 2. Do you ship to my country?
    More than likely, yes. We will ship to any country in the world with a few exceptions: Cuba, Iran, North Korea, Sudan, and Syria.

  • 3. Do you have a distributor?
    While we have some customers that may resell our products, the main distribution channel is direct from Cimarron Technology. All shipments originate from our own facility in the U.S.A.

  • 4. Can I change the shipping address for my order?
    Provided we haven't yet sent your order, you are welcome to send us updates and corrections to your shipping address.

  • 5. How do I create an account on your website?
    You will have the option of creating an account when you go through the checkout process by checking a box on the order form. We don't allow account creation outside of the checkout process in order to reduce the number of fake spam accounts created by internet bots.

  • 6. Why didn't I receive an order confirmation email?
    Did you check your email account's spam folder? All orders submitted on this website will receive an automated order confirmation email. You will also receive automated emails for password reset requests, refunds, and shipment confirmations. On rare occasions emails will not be received if there's a typo in the email address you entered when placing an order. Please contact us if you're not receiving our transactional emails.

  • 7. Will you mark my order as 'gift' or assign it a low value to avoid import duties and/or VAT?
    We are sorry, but we must abide by all regulations in regards to customs for international shipments. All shipments will be designated as "Merchandise" with an accurate value on the customs label affixed to the package. We do not collect import duties or value-added tax from sales outside of the U.S., so be prepared to pay these fees to accept shipments from us if you live in one of the applicable countries. Refusing to pay import duties or VAT to accept shipments from Cimarron Technology will be considered a forfeiture and renders the order ineligible for a refund of the purchase price.

  • 8. What forms of payment do you accept?
    Cimarron Technology accepts credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal, checks, direct bank transfers, and ACH payments. For orders placed on the website, you can use your credit card or PayPal account. We do not accept PayPal eChecks.

  • 9. I live in a country where credit cards and PayPal accounts aren't commonly used. Can I send Cimarron Technology a direct bank transfer?
    Yes, if you are unable to use a credit card or PayPal we can arrange for you to pay us with a direct bank wire transfer. We may add an additional fee to cover our costs involved in processing direct bank transfers. Please contact us for more details.

  • 10. Do you accept orders over the phone or email?
    Yes. If you prefer to place an order over the phone or email, please call us between 8 a.m. and 5 p.m. Mountain time or send us an email to sales@cimarrontechnology.com. We can take your credit card information over the phone, or send you a secure electronic invoice from our credit card processor or PayPal. Do not, under any circumstances, send your credit card information to us in the body of an email or in an email attachment.

  • 11. Are you registered with SAM.gov? Do you have a CAGE Code?
    Yes, our CAGE Code is 8BVA0. Our DUNS number is 012113139.

  • 12. Are your products RoHS compliant?
    The majority of our products without soldered components are lead-free and are made from raw materials that are certified as RoHS compliant. For products that have electronic components soldered to them, we may use leaded (using standard Sn63/Pb37 solder) or lead-free solder at our discretion. If you require RoHS compliance, please note this requirement on your purchase order or in a customer note submitted on the website.

  • 13. Do you have an ISO9001 certificate?
    No, but we will gladly fill out and sign any quality surveys to satisfy the requirements of your QA system.

  • 14. Can you provide a Certificate of Conformance for my order?
    Yes. Certificates of Conformance are provided by default on orders to business customers we have set up on credit terms. If you need a Certificate of Conformance for an online order placed on this website, enter a customer note indicating as such on the order page, or notify us by email.

  • 15. I have a requirement for a specific component mounted to one of your adapters. Can you sell me this assembly?
    We would be happy to provide a quote on any of our adapters assembled with component(s) as a "turn-key" assembly. We can work with components provided by the customer (preferably on cut tape), or obtained directly by us through one of our vendors. Contact us for a quotation.

  • 16. I need a custom-built component for my unique application. Can you design and produce this part for me?
    Cimarron Technology has decades of experience designing and producing custom electronic components for clients in a variety of industries. We would like to evaluate your requirements to determine if we can provide a solution. In order to begin work on your project, we would need to know some of the basic information such as dimensions, schematics, product datasheets, and component part numbers in a bill of materials (BOM). If we believe we can develop a viable solution for your requirements, we will provide a price quotation and lead time.

  • 17. Do you offer Net 30 day credit terms?
    For qualified business, governmental, and educational institutions we offer Net 30 day payment terms upon approval. Contact us for more details. All other customers are welcome to send us orders prepaid by credit card, PayPal, or other payment methods including wire transfer, check, or ACH draft.

  • 18. Is Cimarron Technology a contract manufacturer (CM)?
    No, Cimarron Technology is not a contract manufacturer. Our products are our own designs, manufactured by Cimarron Technology, and sold directly to businesses and individuals. Customers that engage us in the production of custom components agree that the designs we develop are intellectual property belonging to Cimarron Technology, and we have the right to sell products using these designs to other customers unless we sign a written agreement dictating otherwise. If you need the services of a CM, you can contact us for a referral.

  • 19. How do I request a quote from Cimarron Technology?
    The best way to send us an RFQ is by email using the "Contact Us" page on this website, or to sales@cimarrontechnology.com. For more detailed conversations, you can call us between 8 a.m. and 5 p.m. Mountain time. If we don't answer, leave a voicemail with your name and number, and we will return your call as soon as possible.

  • 20. Are the op-amps you sell genuine?
    Absolutely! We only purchase audio op-amps from authorized distributors or direct from the manufacturers.

  • 21. Which component is superior, op-amp A or op-amp B?
    That is highly dependent on the device and circuit in which the op-amp is installed, so we can't offer a definitive answer to that question. Some testing and evaluation on your part, as well as a thorough review of the specifications on the datasheets for the respective components, may be required to determine which is the superior component for your application. However, one thing we can say without equivocation is that almost any modern integrated circuit audio op-amp will provide superior performance and reliability as compared to the so-called "discrete" op-amps which are marketed to audio enthusiasts, and for a much lower price. For a comparison of the various Texas Instruments op-amps, please see this convenient chart on the TI website.