Shipping Policy
Processing Time
The majority of orders will ship within one business day of order placement. However, if we encounter a period of higher than normal order volume or if the particular order is for a large quantity, processing may take additional time prior to shipment. If you have any questions about processing time, please contact us prior to placing an order.
Shipping Options
Orders placed on this website will have several options for shipping at checkout that will depend on the delivery address. Domestic (USA) orders will have shipping options from the USPS, FedEx and UPS. International orders will have those same options, and an additional low cost shipping option through Asendia. These various shipping services have different estimated delivery times, so if you have any questions, contact us prior to placing an order.
International Orders
We ship to almost every country in the world, with few exceptions. All duties and taxes are the responsibility of the buyer, and refusal to pay these taxes upon import will be considered a forfeiture and render the order ineligible for a refund. Customs forms will be marked as ‘Merchandise’ with an accurate value, so please don’t ask us to falsify these documents. If you live in a country that we can’t ship to directly, consider having it shipped to a freight forwarder with a USA delivery address.
Collect Shipping
If you represent a company with its own shipping account with UPS, FedEx or DHL, we will gladly ship collect to you at no additional cost. Please make sure that your shipping account number, desired delivery service, and relevant shipping postal code are all marked clearly on your purchase order or in a customer note for an online order.
Return Policy
Unused items in original condition can be returned within 30 days of purchase for a full refund or exchange, less shipping costs. Refunds will be to the original payment method or as a credit memo on an outstanding invoice. Exchanges will be handled as a credit for the difference in the amounts of the exchanged items. This policy doesn’t apply to items designated as non-cancellable, non-returnable (NC/NR) or final sale. All custom assemblies and custom components are considered NC/NR. Refunds and exchanges are subject to approval of the returned items.
To initiate a return, please contact us first for an RMA# and further instructions. Return shipping costs will be paid by the buyer.