Customer Service

Please read the sections below to learn more about our store policies and other services.

Assembly of BrownDog Adapters

BrownDog Adapters are not only available as unpopulated, bare parts; they can also be assembled with your choice of pre-mounted components. For example, BrownDog part number 970601 is an SOIC-8 to 8-pin DIP adapter that we provide to several customers as a turn-key assembly with their choice of SOIC-8 surface-mount components that are installed to the adapters. This is an easy way to obtain a component in an 8-pin DIP format when the SOIC-8 package is the only one available. We can work with both customer-supplied parts and parts that we source through our supply network of manufacturers and authorized distributors.

Contact us today for a quotation.

Custom Components

One of our core business functions is the design and production of custom electronic components for customers in an array of different industries. We can take your schematic and bill of materials, and turn it into reality. Whether it’s a one-off prototype, or a mass-production item, our experienced design and manufacturing experts are ready to go to work for you. We have years of experience in printed circuit board design, and electronics manufacturing. Contact us today to get started on a quotation.

Back Orders

Each one of the products for sale on this website has an accurate inventory counter posted on its respective product page. This way you will always know whether a certain quantity is in stock. If you need a larger quantity than what is shown, we can likely obtain the amount that is necessary to fulfill your order. Please contact us for more information.

Shipping Policy

Most orders that are placed on this website will ship within one business day of order placement. For orders of large quantities, additional time may be required to assemble and pack your order. When your order ships, you will receive an email with a tracking number.

Collect Shipping

If you have a UPS, FedEx, or DHL account that you would like to use for shipping, you may provide your account number in a customer note in your online order, or send it to us in an email when placing your order. Please also make a note of which service (e.g. ground, 2 day, overnight, etc.) you would like to use.

Urgent Orders

For time-sensitive orders, we can often ship the same day if we receive your order by 10 a.m. MST (UTC-7:00). We can ship via UPS Next Day Air or FedEx overnight for domestic orders, or UPS, FedEx and DHL for urgent international orders with 1-3 day delivery to most locations worldwide.

International Orders

We gladly accept orders from international customers from all countries, with only a few exceptions: Cuba, Iran, North Korea, Somalia, Sudan and Syria. As of 2023, we are also unable to accept orders with shipping addresses in Russia, Ukraine or Belarus due to sanctions. However, we can ship to U.S.-based freight forwarding addresses if you live in one of these countries. We must abide by customs regulations and provide an accurate description and value on the customs forms, so please do not ask us to mark them with a low value or as a gift. You are responsible for paying any import duties, value-added taxes, or any other fees involved in accepting shipments from the U.S.A.

The most affordable international shipping option that we offer for online orders on this website is Global Post Standard, which offers 6-10 day delivery with door-to-door tracking worldwide. UPS is also available at checkout with various options, including 1-3 day delivery to almost any global location.

Returns & Exchanges

You may return any unused items within 30 days of receipt for refund or credit against an exchange, provided that you return them to us in like new condition, postage prepaid, to:

Cimarron Technology, Inc.
372 S. Eagle Road, PMB 182
Eagle, ID 83616

Contact us for an RMA# prior to initiating a refund or exchange. Shipping charges are non-refundable. This policy does not apply to any items that are marked as “final sale” or NC/NR (non-cancellable, non-returnable).

Purchase Orders

For corporate customers, we offer the ability to purchase from us on Net 30 day payment terms. These credit terms offer the flexibility to schedule deliveries up to 12 months in advance with firm prices and delivery dates. By buying in larger quantities, you are also able to access lower wholesale prices. Contact us today to apply for payment credit or to request a quotation.